You can consider inbound calling work as an option when you are interested in work from home. In particular, this is even preferred by many WAHMs. Moreover, you will be able to work for others and have complete control over the work environment. You don’t have to have your own company.
Individuals can begin the task as an independent contractor in this field. What is more, this can later extend to forming their own business by opening a call center. Inbound calling work does not require too much investment with regards to equipment and training. The WAHM can easily create their work schedule that offers good flexibility for them. Also, many people have discovered a lucrative income.
Understanding inbound calling work
You need to understand that inbound calling work involves answering calls for different companies before you begin. This involves taking orders. Furthermore, you will be doing some tasks with regards to customer service in most cases.
For instance, reputed companies like HSN, 1-800-Flowers.com and FedEx use the services of such inbound calling work companies. Notably, you have to pass some tests to prove your ability. This is required when you want to work as independent contractor with a large company like FedEx. This gives the assurance to the companies that you can easily handle inbound calling work in an effective manner.
It is usually possible to choose flexible working hours. However, some companies may insist on a fixed schedule for the individual contractors. Your primary job involves answering calls on behalf of the company.
For one thing, you will have to route calls to the relevant locations and take orders. Furthermore, you have to login to the site to input the orders. You will also have to handle customer service tasks apart from that. In addition, duties will include helping customers to change their address. You will also answer queries about products and allow them to pay bills.
How to work from home
You need to get in touch with companies that offer contracts for this type of work after deciding to take up inbound calling work as a career. It is important to remember that every company has their own set of requirements. You have to complete the formalities during their application process.
Also, you should know that it requires some investment from your side when a few companies may ask you to have your own business to work for them. There are many companies that do not have such requirements. They will allow you to work independently from your home.
You have to fulfill the requirements with regards to equipment for doing inbound calling work. The common requirements include access to high speed internet connection. You will also need your own wireless headset and landline phone. As for this, you may even have to use a specific dedicated phone line for the work in some cases.
Additionally, you may have to undergo written tests for the relevant companies that offer you work along with verbal tests. Someone from the company will call you as a customer. That is to say, they will test your abilities and understanding about the work as far as this task. This helps them to ascertain your skills with regards to handling inbound calling work. Specifically, you can easily begin working in this way.
There is no need to have any relevant experience to handle inbound calling work from home. However, your chances will be high of getting the contract when you have previous experience in this field. You can easily handle this job without any issues if you can manage to talk professionally. You will have to explain things clearly to others.
Is the right option for you?
You may think that inbound calling work is not for you if you are a mom who prefers to work from home. I mean, you may think the kids can disturb you during work. Most often, moms use a noise cancelling headset when they handle inbound calling work from home. This can easily handle a noisy environment.
You can also easily handle the situation by choosing to work when the kids are engaged in other activities. It can be a good idea to work during the night time when kids are sleeping. You may also choose to work on weekends. Indeed, this may be your best option if you are engaged with other activities during the week.
There is a small investment involved with choosing inbound calling work from your home. It can be very interesting and possibly lucrative even then. Your work can also keep you engaged in social activities when you communicate regularly with other people.